Calm
If someone approaches you intending to rob the store, stay calm. This will undoubtedly be
easier said than done, but it’s critical to your safety. If you panic, the robber’s adrenaline
will rise even higher and lead to tragedy.
Communicate
Listen to what the robber is asking you to do.
Cooperate
No one expects you to be a hero in a robbery. Your safety and customers’ safety in the
store is the number one priority. Give the robbers what they want.
Close and call
As soon as the robbers leave the building, lock the door and call 9-1-1. Once
emergency personnel arrives, call your manager.
Control
Once you’re safe and the threat of robbery is over, take control of your emotions and
surroundings. Do not conduct any business, and do not touch anything. If other customers
are in the store, ask for their patience while you wait for the police to arrive. Do not give
out any information except to police and company management.
