our 24/7 nurse advice line
CompSource Mutual policyholders have exclusive access to ConsultCare, a 24/7 nurse phone line for non-emergency advice.
- Receive help 24/7/365: any day, any time
- Get connected to network providers
- Telemedicine virtual visits available
- On-staff Spanish-speaking nurses
- Translation services for 200+ other languages
- Relay services for the hearing impaired
How ConsultCare Works:
When the injury happens:
- If an urgent injury occurs at work, call 911 or go to an emergency care facility.
- For non-emergency injuries, supervisors or injured employees can call ConsultCare at (855) 310-5448.
- Calls are answered by licensed registered nurses experienced in handling workplace injuries and illnesses.
- If appropriate, self-care or treatment recommendations are made (per guidelines).
- Referrals to local or telemedicine medical providers are made if necessary.
After the call:
- Injured workers receive phone or text follow-ups from a nurse on all self-care visits within 24 hours.
- Your dedicated CompSource Mutual claims representative will start your claim and reach out with the next steps.