ConsultCare

our 24/7 nurse advice line

CompSource Mutual policyholders have exclusive access to ConsultCare, a 24/7 nurse line for non-emergency advice.

Benefits:

  • Receive help 24/7/365: any day, any time
  • Get connected to network providers
  • On-staff Spanish speaking nurses
  • Translation services for 200+ other languages
  • Relay services for the hearing impaired
 

How It Works:

Injury Occurs
  • If an urgent injury occurs at work, call 911 or go to an emergency care facility.
  • For non-emergency injuries, supervisors or injured employees can call (855) 310-5448.
 
Getting Help
  • Calls are answered by licensed registered nurses experienced in handling workplace injuries and illnesses.
    • If appropriate, self-care or treatment recommendations are made (per guidelines).
    • Referrals to local medical providers are made if necessary.
 
After The Call
  • Injured workers receive phone or text follow-ups on all self-care and ER visits.
  • Policyholders can report claims on the CompSource Mutual online portal or the Claims Reporting Hotline at (800) 872-7015.